Made on Ave (4/3 Ozone Parade, Miami QLD) collects only the details we need to run your booking, and we never sell them.

What we collect and why

When you book a workshop, hire the space or contact us, we collect:

• Your name, email address and phone number, so we can confirm and manage your booking.
• Payment details, which are handled by our payment provider. We never see or store your full card number.
• Dietary requirements and allergies, if you give them, so we can cater safely.
• For guests under 18, the consent form details a parent or guardian completes.
• Messages you send us by email or Instagram, so we can reply.
• Basic website data, such as pages visited and device type, collected through cookies on madeonave.com.au.

We use these details only to run your booking, answer your questions, keep our guests safe and improve our website.

Who we share it with and how we store it

We do not sell your personal information. We share it only where needed to deliver your booking:

• Our website and booking platform (Shopify) and payment provider, who process bookings and payments.
• Velvet Cafe, next door, who receive dietary requirements and guest numbers when catering is part of your booking.
• Our email, scheduling and analytics tools, which help us run the studio and website.
• Authorities, if the law requires it.

Your details are stored on secure systems operated by these providers, some of which may be located outside Australia. We keep booking records for as long as the law and our business needs require, then delete or de-identify them. We take reasonable steps to protect your information from loss, misuse and unauthorised access.

Your choices, children and contact

Your choices. You can ask to see the personal information we hold about you, correct it or have it deleted, and you can unsubscribe from marketing emails at any time using the link in them. We will respond within a reasonable time.

Children. Workshops are for adults (18+) unless a session is clearly marked as suitable for children. For guests under 18, a parent or guardian must complete the consent form, and we use that information only to keep the child safe during the session.

Photos. We may photograph workshops for our social media. Tell us on the day if you would rather not appear.

Contact. For privacy questions or requests, message us on Instagram @madeonave_ or visit madeonave.com.au. If you are unhappy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes. We may update this policy from time to time. The current version is always on our website.

These terms apply to every booking with Made on Ave, 4/3 Ozone Parade, Miami QLD. By booking through madeonave.com.au you agree to them.

Who can book what

• Public workshops are 18+ only. Photo ID may be checked on arrival, as a drink is included.
• Private workshops need a minimum of 8 guests, up to a maximum of 30.
• Studio hire is charged per hour from $120 and suits groups of up to 30 guests. The hirer must also sign the Space Hire Agreement.
• Kids' bookings are non-alcoholic and run under our Child Safety policy.
• You must be 18 or over to make a booking, and you are responsible for everyone in your group.

Payments, deposits and changes

• Deposit. A 50% deposit secures a private booking. The balance is due 7 days before the session.
• Setup buffer. Every private buyout includes a free 30-minute setup and pack-down buffer either side of your booked time.
• Mobile service. Our mobile service (Gold Coast to Brisbane) is subject to a separate travel fee. See the booking form for details.
• Cancellations and refunds. See our Refunds & Cancellations policy.
• Guest numbers. Please confirm final guest numbers at least 7 days before your session.
• Behaviour and damage. Hirers and guests must leave the space as they found it and follow staff and venue instructions. Damage costs may be charged to the booker.
• Changes to these terms. We may update these terms from time to time. The version in place when you book applies to your booking.

Tell us as early as you can if your plans change. Cancel with enough notice and you get your money back or a new date.

Public workshops

• Cancel or reschedule 7 or more days before your workshop for a full refund or a new date.
• Within 7 days, or if you don't show, we can't refund your ticket. You may send someone in your place if you tell us beforehand.

Private workshops

• Cancel or reschedule 7 or more days before your session and your 50% deposit moves to a new date or is refunded.
• Within 7 days, when the balance is due, the deposit and any payments made are not refundable.

Studio hire

• Cancel or reschedule 7 or more days before your booking for a full refund or a new date.
• Within 7 days, the hire fee is not refundable. Your damage bond is released as long as the space is left in good condition.

Mobile service

• The travel fee is non-refundable if you cancel within 7 days of the event.

If we cancel

If we need to cancel or change your booking, we will offer a new date or a full refund.

How to cancel

Message us on Instagram @madeonave_ or through madeonave.com.au with your name and booking date. Refunds go back to your original payment method within 5 to 10 business days.

Nothing in this policy limits your rights under the Australian Consumer Law.

Please read this before you join a workshop or hire the studio at Made on Ave, 4/3 Ozone Parade, Miami QLD. Ticking the box at checkout means you agree to it.

What you are agreeing to

By taking part in a workshop or using the studio, you confirm that:

1. You take part at your own risk. Our workshops involve creative activities with floral wire, scissors and craft knives, hot glue, clay, jewellery tools and resin. You will use them as shown and follow staff instructions.
2. You are fit to take part. You have no medical condition, injury or allergy that would make the activities unsafe for you. Tell us before you start about any allergies, sensitivities or pregnancy.
3. You accept the risks. Minor injuries such as cuts, scratches, skin irritation or damage to clothing can happen. To the extent the law allows, you release Made on Ave and its staff from claims for loss, injury or damage arising from your participation, except where caused by our negligence or where the law does not allow this.
4. You look after your belongings. We are not responsible for lost, stolen or damaged personal items.
5. You drink responsibly. Alcohol is served by Velvet Cafe to guests aged 18 and over. You are responsible for your own behaviour and for anyone in your group.
6. You are responsible for your guests. If you are booking for a group, you have shown them this waiver and they agree to it. A parent or guardian must complete the consent form for any guest under 18.

Resin casting safety

Resin can irritate skin, eyes and airways, and some people are sensitive to it. When you work with resin you agree to:

• wear the gloves and any other protection we give you,
• keep resin off your skin, face and clothes, and tell us at once if it touches you,
• not eat, drink or touch your face while handling resin,
• tell us before you start if you have asthma, skin sensitivities or are pregnant, and sit out the resin step if you prefer.

Studio hire

If you hire the studio, you are responsible for the safety of everyone in your group for the whole booking. Our Space Hire Agreement also applies.

Nothing here limits your legal rights

Nothing in this waiver excludes or limits any right you have under the Australian Consumer Law that cannot be excluded.

By ticking the box at checkout, you confirm you have read and agree to this waiver.

You are hiring the studio at 4/3 Ozone Parade, Miami QLD without our team on site, so these are simple ground rules: respect the space, respect the neighbours and leave it as you found it. Ticking the agreement box at checkout means you accept all of it.

1. Holding amount ($500)

A $500 holding amount is pre-authorised on your card at checkout. It is a hold, not a charge, and is released after your booking once we have checked the space is in the condition you found it.

• It is released within [X] business days of your booking ending. Your bank's processing time may add to this.
• If a deduction is needed under clauses 2 to 4, it is taken from the holding amount and the rest is released.
• The holding amount is not a cap on your responsibility. See clause 2.

2. Damage and loss

You are responsible for all damage to or loss of the space, fixtures, furniture, equipment and styling caused by you, your guests or anyone you bring in, accidental or not.

• Damage is billed at the reasonable cost of repair or replacement.
• Under $500, the cost is taken from the holding amount. Over $500, the difference is invoiced to you and is payable within 7 days.
• Report any existing damage to us within 15 minutes of arriving. Damage not reported is presumed to have happened during your booking.
• Do not move fixed furniture or décor. The bar-height table may be split into its two halves as designed, but do not otherwise alter, drag or re-assemble it.

3. Noise

The studio sits close to neighbouring businesses and residents, so keep noise to a minimum at all times.

• Background music at a moderate volume only. No DJs, live bands, amplified speakers or karaoke without our written approval.
• Keep doors closed if loud music is playing. Arrive and leave quietly, and do not gather noisily outside.
• Quiet hours: after 10pm.
• If we receive a complaint, reduce the noise immediately. Repeated complaints may end your booking early without refund, with a deduction from the holding amount.

4. Rubbish and cleaning

• Put all rubbish in the outdoor communal bins before you leave, including food, drink containers, packaging, decorations, and anything your guests or suppliers bring.
• Wipe down tables and surfaces, return furniture to its original position and leave the space as you found it.
• Rubbish left behind or extra cleaning will be charged up to $300 per clean and taken from the holding amount.

5. Access and security

• Your access code is for you only, for the booked time window including agreed set-up and pack-down. Share it only with your own guests on the day.
• Do not prop doors open or leave the space unattended and unlocked. Lock up and check the door has secured when you leave.
• You must be present for the whole booking and are responsible for all guests.
• Nothing may be removed from the studio.
• The premises are monitored by CCTV. Footage may be reviewed if there is damage, a complaint or an incident.
• Guests must stay inside the studio, except when arriving, leaving or stepping out to smoke or vape on the street.

6. Time and capacity

• Maximum 30 people at any time, including you and any suppliers.
• Be out by the end of your booked time. Overruns are charged at [rate] and may affect the next booking.

7. Alcohol, smoking and prohibited items

• Alcohol: BYO is permitted. You are responsible for serving alcohol responsibly to your guests and making sure no one under 18 is served.
• No smoking or vaping inside. Smoking and vaping are allowed on the street only.
• No open flames or candles, glitter, confetti, adhesives or tape on walls, or fog and smoke machines.
• Messy or specialist activities such as resin, paint or clay must be approved in advance.
• Children must be supervised by an adult at all times.

8. Insurance, injury and liability

• You use the space at your own risk. To the extent the law allows, Made on Ave is not liable for injury to you or your guests, or for loss of or damage to your or their property, except where caused by our negligence.
• You agree to cover Made on Ave against claims, costs or losses arising from your booking, your guests or your suppliers.
• If you run a commercial or ticketed event, you must hold your own public liability insurance.
• Nothing in this agreement excludes rights you have under the Australian Consumer Law.

9. Cancellations and ending a booking

Cancellation and refund terms are in our Refunds & Cancellations policy. We may end a booking immediately, without refund, if the space is used unsafely, unlawfully or in breach of this agreement.

10. Emergencies and contact

In an emergency call 000. To report an incident, damage or a problem during your booking, contact us on [phone number]. Report all injuries and incidents to us on the day.

This agreement is governed by the laws of Queensland, Australia.

We want everyone to enjoy a drink safely. Alcohol is optional at Made on Ave, and these rules apply to every booking.

Public and private workshops

• Drinks are served by Velvet Cafe next door, under their licence, to guests aged 18 and over.
• Public workshops are 18+ only. Bring photo ID, as we may check it on arrival and Velvet Cafe may check it again at service.
• Kids' workshops and parties are always non-alcoholic.
• Please drink at your own pace. Water is available throughout.

Studio hire

• You may bring your own alcohol (BYO). You are the host and are responsible for serving it responsibly.
• No one under 18 may be served or may drink alcohol, and you must stop anyone who appears to be intoxicated.
• Do not sell alcohol or charge for drinks at your event.
• Provide food and water for your guests.
• Do not let anyone leave intoxicated and drive. Help them arrange a lift, taxi or rideshare.

When we or Velvet Cafe refuse service

We and Velvet Cafe may refuse alcohol to anyone who is intoxicated, underage or cannot show ID, and may ask a guest to leave. We do not give refunds when this happens.

Your acknowledgement

By booking, you confirm that you and everyone in your group are 18 or over where alcohol is served (apart from guests at a kids' booking), that you will drink responsibly, and that ID may be checked.

This policy covers School Holiday Workshops and kids' party bookings at Made on Ave, 4/3 Ozone Parade, Miami QLD. Public workshops are 18+ only.

Our instructors

Every instructor who runs a session with children holds a current Blue Card (Working with Children Check), as Queensland law requires. We check this before they run any children's session.

Supervision

• Drop-off is allowed, and parents and guardians are welcome to stay. If you drop off, you must be contactable by phone for the whole session.
• Our instructor-to-child ratio is 1 to 10.
• Children must be collected on time by a parent, guardian or someone you have named as authorised on your consent form.
• Children must stay inside the studio and follow instructor directions.

Consent form

The booking parent or guardian completes a Child Safety & Consent Form before the session. It lists every child attending, allergies and medical needs, an emergency contact and who may collect the children. A parent or guardian can only consent for their own child, so a guest's child needs their own parent or guardian to complete an entry.

Drinks and activities

• Kids' bookings are always non-alcoholic.
• Sessions may involve flowers, clay, small charms and tools. Children use small parts only under supervision, and we tell you in advance if a session uses resin. [Confirm: child-safe resin product.]
• Tell us about allergies, sensitivities or small-parts concerns when you book.

Photos

We only photograph children in the way you have agreed on your consent form: internal records only, shared on our website or Instagram, or no photos at all. A child's first name is never posted with their photo unless you separately agree. You can change your choice at any time by contacting us.

Incidents and concerns

• We record any injury, incident or concern about a child's safety and tell the parent or guardian on the day.
• In an emergency we call 000 first, then you.
• If you have a concern about a child at Made on Ave, tell an instructor straight away or message us on Instagram @madeonave_. We take every concern seriously.
• Serious concerns are reported to the relevant authorities, as the law requires.

Our standards

Our team behaves respectfully with children at all times. Instructors are not alone with a child out of view of other adults.